Refund Policy
This policy sets out when a refund applies for cash-flow planning consultations and ongoing support, and how to request one.
Last updated: 2026-09-30
About this policy
This policy is offered by LogicModule Business Finance Co., Ltd., Taipei, Taiwan.
- Uniform Business Number (UBN): 79727462
- Representative (代表人): Chia-Hung Lin
- Address: No. 214, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City, Taiwan
- Phone: +886 2 2764 5193
- Email: info@logicmodule-system.digital
What this covers
This policy applies to paid cash-flow planning sessions and ongoing monthly support booked with us. It does not apply to the free first contact by email or the inquiry form, which costs nothing.
Distance selling and the 7-day withdrawal right
Under Taiwan’s Consumer Protection Act (消費者保護法), consumers have a 7-day withdrawal right (七日猶豫期) for goods and services bought remotely. For our services, this means:
- You may cancel a booked session for a full refund at any time up to 7 days after the booking is confirmed, provided the session has not yet started.
- If you cancel within 7 days and the session has not started, we refund the full session fee.
- If the session has already started or been completed with your consent, the 7-day withdrawal right does not apply to the part of the service already rendered, as provided by the standard exceptions for services already consumed with the consumer’s consent.
Eligibility
A refund is available where:
- You cancel a session at least 24 hours before the scheduled time, for a full refund.
- You cancel within the 7-day withdrawal period after booking and the session has not started, for a full refund.
- We cancel a session, for a full refund of any fee paid for that session.
- A session is not delivered as described, and you tell us in writing within 7 days, for a full or partial refund depending on what was delivered.
Non-refundable items
- A session that has already been delivered with your consent is not refundable, except where the session was not delivered as described.
- Ongoing monthly support is billed in advance and is refundable on a pro-rata basis for any full, un-started month remaining when you cancel in writing.
- Travel or venue costs you agreed to in writing are not refundable once incurred.
How to request a refund
Email info@logicmodule-system.digital or call +886 2 2764 5193 with your booking details and the reason for the request. We will confirm by email.
Processing time
Refunds are processed to the original payment method within 14 days of our confirmation that a refund is due. The time the amount appears on your statement depends on your bank or card issuer.
Cancellation and rescheduling
You may reschedule a session once at no cost by emailing us at least 24 hours before the scheduled time. Repeated rescheduling may be treated as a cancellation at our discretion, with a refund under the terms above.
Deposits and no-shows
If we agree a deposit to hold a booking, it is refundable under the same terms as the session fee. If you do not attend a booked session and have not cancelled or rescheduled at least 24 hours in advance, the session fee is not refundable, as the time was held for you.
Work already started
For ongoing monthly support, if work has started in a given month and you cancel mid-month, the started month is charged in full and any remaining full, un-started months are refunded on a pro-rata basis.
Contact
For any refund question, contact info@logicmodule-system.digital or +886 2 2764 5193.
Note: The specific timeframes above (24-hour reschedule window, 14-day refund processing) are standard market-consistent terms proposed pending business confirmation, recorded in BUILD_RECORD.txt. The 7-day withdrawal right is set by Taiwan’s Consumer Protection Act.